Rental Terms and Conditions To make sure that your stay will be pleasant and to prevent any misunderstandings, please read the rules of private accommodation. When checking in, it is implied that you are familiar with and agree with them, and that you will fully adhere to them. - To check in, submit your ID or passport to responsible person from Agency. It is strictly forbidden to bring persons who are not users of accommodation to the apartment. Agency accommodates only registered guests. In case unregistered person/persons that are not announced during reservation are found in the apartment (room), Agency has the right to surcharge 30% of daily apartment rate for each day of stay or to cancel accommodation.
- Each guest is obliged to pay accommodation and city tax. Agency has the right to take Damage deposit from guest to make itself sure for possible damage which guest can cause. The amount of damage deposit is determined by Agency or Owner. It is taken before entering an apartment, and returned on departure day at check-out, if all the property is in its original state. Guest who causes damage to Agency’s (Owner’s) property on purpose or by accident will have to make restitution for the full amount of damage according to Agency price list of market prices increased by expenses of fixing or buying damaged things. At the day of guest’s departure, guest is obliged to allow Agency staff to check in the guest’s presence all rooms and apartment appliances to prove that they are not damaged. Only then is the guest allowed to depart. All unreported damages will be claimed in a lawsuit against the guest.
- If guest cancels the reservation 72h or less before Arrival, after the reservation has been made, or wants to leave the apartment before the end of the reservation period, without prior announcement (min. 24h in advance) Agency has the right to charge or to keep the amount of one day apartment rate of the reservation deposit for the reservation period that has been cancelled.
- In case Agency cancels accommodation to the guest because of the violation of internal rules, the guest will have to pay the total amount for accommodation during the reserved period, regardless the shorter stay.
- Agency has the right to change Apartment rates, therefore rates on the website have only informative character. Apartment rates have to be confirmed by phone or e-mail. All prices are in EUR and payable in RSD (dinars).
- The price which is valid on the date of the payment is guaranteed to the guest who has paid reservation deposit or total amount for apartment rental.
- Reservations are fully confirmed after we receive reservation deposit payment in amount of at least 20% of lease price (minimum one day apartment rate). Reservation deposit can be paid either in cash or directly on our bank account. Costs of the money transfer on our bank account should be fully paid by the client.
- Total amount of apartment rental is payable on Arrival day.
- If guest does not pay total amount of lease after he/she has arrived, Agency stuff keeps submitted identification documents until all costs are covered.
- Check-in time is from 2 PM on Arrival and Check-out time is until 10 AM on Departure.
- There is surcharge for Check-in and Check-out time: from 9 PM - 12 AM – 20 € (payable in RSD), and from 12 AM - 6.30 AM – 30 € (payable in RSD).
- On Departure day guest is required to leave the room until 10 AM so that it can be cleaned and prepared for other guests coming after. In case the guest does not return keys until 10 AM, Agency has the right to charge the guest in amount of one day apartment rate.
- In case our guest needs or requires staying in the apartment after 10:00 AM it can be arranged if the apartment is available: with prior announcement, guest can keep the apartment (room) until 4 PM with surcharge of 50 % daily apartment rate, or after 4 PM by paying the full amount of daily rent.
- Before living an apartment, guest is obliged to be at the apartment until Agency staff comes to check the apartment premises and the inventory in it, and to return the keys.
- If regarding her own or his own demand, irresponsibility or fault, guest engages Agency stuff to come to apartment or some other place, for each time it will be charged: 20 € - for engagement from 06.30 AM until 09.00 PM or 30 € - for engagement from 09.00 PM until 06.30 AM.
- Please respect the noise level at all times in the stairwells and the apartments. Parties, loud music and unacceptable noise are not allowed in the apartment. Your neighbors in the apartment block where you are staying go to work every day and want to relax at the weekend, just like you do at home. No loud disturbances will be tolerated during the following quiet hours: Monday – Sunday: 10 PM – 8 AM and 2 PM – 5 PM.
- You are obliged to leave room or apartment you have rented as you have found it after arrival– clean, tidy and undamaged. Our guests have duty to take care of rented apartments and all other equipment and keep them in good shape. Otherwise, there is a surcharge for final cleaning of 50 € (payable in dinars).
- Guests are obliged to inform Agency stuff about all technical shortcomings, broken and damaged things in apartment in 2 hour time after entering the apartment. Unless guest does not report these we will consider that all the damage is caused by the guest.
- Room accessories (pillows, blankets, towels and the like) are not allowed to be taken out of the apartment. Please report loss of the key immediately to Agency stuff. The loss of keys is additionally charged with 30 € (payable in RSD).
- You are not allowed to carry easily inflammable and explosive objects, and materials with a strong or unpleasant smell into apartment or room. Moreover, it is forbidden to carry any electric appliances into the apartment (refrigerators, hot plates and the like), except those for intimate hygiene (shaver, toothbrush, hair-dryer).
- It is forbidden to throw away food and garbage in the sink, toilet or through the window.
- It is not allowed to bring animals or pets into apartment.
- Guest who violates House rules and disturbs the peace will be unconditionally refused accommodation.
- We offer to our guests possibility to use fax without surcharge. There is also a possibility to use baby equipment: cot bed with bed linen, highchair, and baby bathtub with a surcharge of 25 €.
- Telephone can be used not more than 1 hour. All telephone costs caused by using the Telephone more than 1 hour will be charged from the guest.
- For guest who rents an apartment by rate lower than standard rate, cleaning with clean towels is provided every 7 days. Every 10 days we provide clean bed linen.
- There is a surcharge of 1 € (payable in dinars) per towel for additional towel that is required by guest.
- There is a surcharge of 20 € (payable in dinars) for cleaning that is required by guest (in addition, besides regular cleaning).
- There is a surcharge for AC - 10 € daily.
- Please ensure that the windows and doors are locked, switch off lights, AC and all appliances when you leave the apartment. Wasting energy is obviously environmentally unfriendly.
- It is strictly forbidden to turn on more then one AC at the same time because of the possible installation damage especially while the window/s is/are opened. If by regular apartment checking Agency staff affirms one of the following: AC is on while window/s and door/s is/are opened, more then one AC is on, at the same time, and/or more then one AC is on while guest is not in the apartment, Agency has the right to charge every day of guest's stay with 10 €.
- Guests may not move furnishings, or interfere with the electrical network or any other installations in the rooms or on the premises without the consent of someone from the Agency.
- We kindly ask you to keep valuable belongings in the safety-deposit box or with you. Agency is not responsible for your missing things.
- Agency doesn't take any responsibility over situations in cases of Force Majeure like: any kind of lost or missing of personal and valuable belongings in the cases like burglary in the apartment, disappearance of water, elevators and central heating malfunctioning, breakdowns of internet and cable connection, telephone lines, the power failures in the building and other possible technical shortcomings that Agency/Apartment Owner is not able to prevent.
- Upcoming faults or danger, which could threaten rented accommodation or rentals, must be reported immediately to Agency stuff and it must be called the emergency phone number from the addition Important and Useful Information.
- Before you leave an apartment, please ensure that: all windows and doors are locked, check taps in a bathroom and in a kitchen, turn-off all electric appliances in the apartment that have been turned on by you together with all the lights in the apartment.
- Agency staff is not entitled to enter guest's room or use their personal belongings without prior announcement to and permission from the guest. Staff can enter the premises in the absence of the guest only for the purpose of cleaning the apartment and changing the bed linen, and when there is a reason to believe that the premises or the guest are in danger or that the internal rules are being violated. Agency staff is also entitled to enter an apartment in order to show the apartment to a potential client.
- Agency staff is at your service during your stay for providing information and help. Contact information is in addition Important and Useful Information.
       
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